could be better
dishwasher in service since Sept 2010...
very quiet ! Cleans well
very LONG washing cycles
unit is currently non operational due to heater error and/or control panel broken
Originally posted on Samsung.com
No, I do not recommend this product
Very good with some details to consider
I spent a lot of time trying to find enough reviews on this dishwasher to be able to determine any trends good or bad on this unit. I felt that isolated reviews would not indicate how good the unit was. But for some reason there aren't many. Finally I decided to gamble and purchased it based on the brand and an extended warranty just in case. We have been using it for 2 months now and in general, we are satisfied with the purchase.
We load dishes, pots and pans and they come out very clean. We use the "turbo" version of the rinsing aid recommended and we scrape all food remains from dishes before loading it. I don't know how good would it work if we left food remains on the plates.
The installation went good by Sears but the unit fit under our kitchen cabinet was difficult since it is a little larger than the previous unit and we live in a 8 year old house with the corresponding kitchen counter dimensions used at the time of construction. Make sure to measure your dimensions first. We had to spend an extra $100 to have a cabinet person come and fix the wood so that it could be installed straight.
The unit looks very modern and the blue LEDs on the front provide a high tech image. The door locks very solid with a precision click sound. Gives the impression of a solid design that will last for years.
We treat the unit very gently, and in spite of this, some of the wheels on the lower basket keep popping out. We snap them back in place and they seem tight. So it is weird to see these wheels popping out once in a while even though we don't force the basket and pull it very gently. It could be that the plastic expands with the heat and the force of the water move the wheels out of location. It only happens once in a while, but it shouldn't. Maybe the design of how the wheels are attached could be improved.
The second issue we have noticed is that even though we only have adults in the house, it is very easy to rub the front controls and without intention, pause or stop the wash cycle. Now I see the benefit of having these controls on the top edge, like many other washers. The buttons can be activated with just a small pressure on them. We have used the "child lock feature" at times to avoid this type of accident, but it shouldn't be needed. A harder click on the buttons would solve this design flaw.
In one occasion my wife lowered the top rack and placed a long spoon on the silverware baskets and it blocked the spinning shower head. I noticed after 3 hours that the front lights of the unit were flashing abnormally and what seemed like a lot of stream coming from the front vents. I haven't checked if the amount of steam that was coming out was normal by comparing to a normal wash cycle without the spoon incident. But it seemed that the washer cycle was going longer than normal and the lights kept flashing indicating a malfunction. I corrected the situation with the spoon and initiated a new wash cycle, which was completed normally. It is a good idea to align the shower heads in a way that you can reach and spin them by hand right before locking the door and initiate the wash cycle.
Another design issue is the size of the slots in the silverware baskets. In our case, the handle of the forks and spoons is bigger than the slots so we have to leave the slotted basket covers open, and place the silverware directly in the little baskets. We run the risk of forks not been separated and affect how clean they come out. So far has not been an issue but with bigger loads I wonder.
The unit is quiet but you can still hear it working when you are 30 ft. away. Not too loud that interferes with your life, but you can hear it.
The wash cycle we normally use is NORMAL with the SANITATION option since I read that it is the best choice to insure that the dishes come out dry. And they do come out dry. I have not tried it without the Sanitation option off. Sometimes we may find some water on items that have a curled edge that retains water. But I would say that this should be normal on any dishwasher.
Last, the washer cycle seems to take about 3 hours plus. So usually we turn it on at night before going to bed. We went to a friend's home once that run like 3 loads on an older more inefficient dishwasher (as far as energy consumption) while they were entertaining friends. We would not be able to do this with our Samsung and the 3 hour cycle. From what I have read, this long cycle is a consequence of the energy efficient design of modern dishwashers. It may not hurt for you to check the cycle duration of other options you are considering. But since these units have sensors that extend or shorten the cycle depending on the condition of the load, it may be difficult to make an apple to apples comparisson.
Bottom line, we are happy and would purchase this unit again. But we are having to live with the small details mentioned. I guess nothing is perfect.
Originally posted on Samsung.com
Yes, I recommend this product